Updated: July 26, 2018
COLLECTION AND USE OF PERSONAL INFORMATION
Information we Process on behalf of our Clients:
ParDONE is an online platform designed to help people with criminal records get a second chance. In the course of providing these services, we may obtain personal information about our customers. We require our customers to ensure that they have the authority to provide personal information to us in accordance with applicable privacy laws. We do not collect or use client personal information of our customers for any purpose other than to provide services on behalf of our customers.
Information necessary for removal of records: name, address, telephone number, date of birth, place of birth, immigration status, fingerprints, court records, local police, OPP, RCMP, driver’s licence number, employer information, and so on.
In the case of our Website, ParDONE may collect and use the following information:
Submit a Job Application: If you apply for a job at ParDONE, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Contact Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
The consent of an individual and knowledge, use and disclosure of personal information is essential. Individuals may consent by following actions:
The individual voluntarily provides us their personal information directly through our platform/agents.
The individual expressly consents and/or acknowledges through authorization agreements and application forms.
The individual provides written or oral consent to the website or our agents to have his/her certified RCMP criminal record report and fingerprints forwarded to us from RCMP.
DISCLOSURE OF PERSONAL INFORMATION
As a matter of practice, ParDONE does not disclose, trade, rent, sell or otherwise transfer our customers’ clients’ personal information, except as set out in this policy.
We may transfer or disclose personal information as follows:
Service Provider Arrangements: In connection with our Website or other services we provide to our customers through our agents, we may transfer (or otherwise make available) personal information to third parties who provide services on our behalf. For example, we may use service providers to process payments, host our website and store information on our behalf. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Personal information may be maintained and processed by third party service providers in the US and Canada. For more information about the way in which our service providers treat personal information, contact us as set out in the “Contact Us” section below.
Sale of Business: ParDONE may transfer personal information as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of ParDONE or as part of a corporate reorganization or other change in corporate control.
Legal: ParDONE and our Canadian, US and other service providers and affiliates may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law. Where a disclosure of our customers’ information is required by applicable law, we promptly notify our customer prior to complying with such requirements (to the extent we are not prohibited from doing so) and fully co-operate with our customer’s instructions with respect to our response.
INFORMATION ABOUT OUR WEBSITE
Visiting our Website: We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our
SECURITY OF PERSONAL INFORMATION
We understand that data security is a critical issue for our customers and we are committed to safeguarding the personal information in our custody and under our control. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
ACCESS TO PERSONAL INFORMATION
If we receive a request from an individual to access or update personal information we have collected on behalf of a particular customer, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests.If you submit personal information via our Website or otherwise provide us with your personal information, you may request access, updating or correction of your personal information by submitting a written request to our Chief Privacy Officer through ‘Contact Us’. We may request certain personal information for the purposes of verifying your identity.
Please contact us at the address set out below if:
you wish to access, update, and/or correct inaccuracies in your personal information; or
you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.